Questions?
Privacy
Privacy is super important to us. All data (both youth and parent) is decoupled on our servers, data flows and passwords are encrypted, and our process is beyond GDPR / CCPA / COPPA compliant.
All this means we are protective of individual information and individual information is never shared.
Please see our Privacy Policy for complete details.
Watch
If your youth has been provided a smartwatch, please download the NP Points app and follow the instructions to pair it with a parent / guardian mobile phone in order to redeem points for rewards, see your stats, and more.
Please note- a parent / guardian MUST set up the mobile App.
Today, we are only working with certain classes at our partner schools. Mainly because there is a cost for devices and we can only do so much at this point.
Also, this is our first watch based program (our pilot) and we are making sure we work any kinks out before we expand.
If you did not receive a watch, please don’t worry- we are hoping to grow. Please be sure to tell your school you would like to see NP Points expand!
Mobile app
We are actively working to get the app on iOS and Andriod app stores. Check back soon...
You can only see how many points your child has earned on the NP Points App. Points will not show on the watch (yet).
No. NP Points only works with the watch provided. This is a privacy and process thing, and we are super duper into both of those.
Rewards
We are working to provide the best rewards available that promote health and activity. Please check the application often, as we may experiment with our rewards center (especially in pilot mode).
Heck yea! Let us know you are interested by contacting Nik (nik(at)nowperformance.com) and we will go from there.
No problem at all, please just email us and we will help sort it out.
Good question. If you have not used the reward or received the product, this is no problem.
Even if you have used the reward, if you are unsatisfied for any reason, we are happy to make it work for you. Anything you need, just reach out to us.
Cost
There is no cost to families / schools.
Well, today we are not making any money.
In the future, we see the ability for organizations to advertise their products as rewards on our platform as a key economic driver for Now Performance.
We also hope you value what we provide and will answer potential questions we may ask throughout the app. We see this market research as another potential driver.
Rest assured, your individual data is never sold or shared, period. End of story. That will never be how we make money.
Lost, broken, recycle watch
If your watch breaks, or if you have any problems, please contact Nik (at) NowPerformance.com. He will help solve the current challenge.
Please note that we may not be able to provide a watch replacement at no cost. However, we promise the lowest cost possible.
If you are no longer interested in the watch, or it has broken, please do not throw it away. Through our hardware partners, we are able to offer a recycle / trade in program. Please bring it to your school and we will help recycle it.
NP Points program
We are currently in pilot mode, meaning this is our first program with the watches, and chances are you our first user. We apologize in advance if anything goes sideways (we are pretty sure it will at some point).
Our partners provide both a local and national approach to youth programming. Collaborating in unison with our partners provides the best opportunity to impact kids activity now and in the future.